frequently asked questions
Collapsible content
1. What types of art do you offer on your website?
We offer handmade paintings and photographs. You'll find everything from abstract paintings to landscape photography.
2. How can I purchase art from your website?
To purchase art, simply browse our collection, select the piece you like, and click on the "Add to Cart" button. Follow the checkout process to complete your purchase securely.
3. What payment methods do you accept?
We accept major credit and debit cards, such as Visa, MasterCard and American Express. You can also pay using PayPal for added convenience.
4. How is my artwork packaged and shipped to ensure its safety during transit?
We take great care in packaging your artwork to ensure its safety during transit. Paintings are carefully wrapped in protective materials, while photographs are shipped in sturdy tubes or flat packaging, depending on the type. You can learn more about our packaging and shipping methods in our Shipping Policy.
5. Can I return or exchange art if it doesn't meet my expectations?
Yes, we have a straightforward return and exchange policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving it. Please review our Return Policy for detailed instructions on how to initiate a return or exchange.
6. Are the images on your website true representations of the actual artwork?
We strive to provide accurate representations of our artwork on our website. However, please keep in mind that the colors and appearance may vary slightly depending on your device's screen settings. If you have specific questions about an artwork, feel free to contact us, and we'll be happy to assist.
7. Can I commission a custom painting or photograph from one of your artists?
Absolutely! Please contact us @ info@palette6.com to discuss your requirements and get more information about the commissioning process.
8. How can I get in touch with your customer support team if I have more questions?
You can reach our customer support team via email at info@palette6.com or by using the "Contact Us" page on our website. We typically respond within 24 hours during business days.
If you have any more questions or need further assistance, don't hesitate to reach out to us. We're dedicated to making your art-buying experience enjoyable and hassle-free.